When to use: The lead has officially said no, or they’ve gone silent through the full Limbo cadence (14+ days). End of the active sales process.
How to use
- Send a polite final close. Leave the door open without pushing.
- Log the autopsy in the CRM: which stage they reached, the objection class, and the specific objection verbatim.
- Don’t actively re-engage unless something materially changes (new offer, big shift in their business).
Scripts
Final close (after a hard no)
Totally hear you, {NAME}. Appreciate the time. If anything changes down the road or you want to revisit, you know where to find me.
Final close (after Limbo ran out)
Hey {NAME}, haven’t heard back so I’m going to step back. If the timing wasn’t right or something else came up, no worries. Door’s open if you want to pick this back up later.
Autopsy log (internal, not sent to prospect)
Capture in the CRM contact record:
- Final stage they reached: call 1 didn’t close, audit call lost, limbo silent, verbal-no-payment, or no-show recovery failed
- Reason class: time, money, decision-maker, preference, or stall
- Specific objection (verbatim if possible): what they actually said
- Pattern flag: is this objection showing up a lot across recent lost deals? If yes, surface to positioning.
What’s next
End of journey. Don’t actively re-engage unless something materially changes.